Kyle Metscher

Who

Reliability- and security-oriented engineer and trusted subject matter expert in a department with 100% year-on-year growth in opened tickets supporting the world's most-deployed open source operating system.

Experience

Linux Support Engineer

Canonical

March 2023 - Present

  • Provide customer-facing Level 3 break-fix and outage support for enterprise Ubuntu environments
  • Identify configuration issues, propose workarounds, validate bugs, and own tickets to resolution
  • Support deployments with unique constraints, including airgapped networks, FIPS-hardened kernels, immutable IoT images
  • Collaborate with software engineers on fixes in bash, C, Go, Python, TypeScript
  • Create, maintain knowledge base entries, technical documentation, incident and outage postmortems
  • 83% of surveyed customers rate the support they received on my tickets 10/10

Volunteer

PASCAL, or the "Portland Area Scientific and Cultural Advancement League"

September 2018 - January 2019

  • Volunteer at a former hacker and maker space
  • Support the sponsor coordination team for a successful 2018 Portland BSides, the city's largest infosec conference
  • Set up, tear down, support events: classes, CTFs, hackathons, meetups
  • Learn about offensive and operational security from industry leaders
  • Cleaned black mold out of a donated fridge once

Education

Master of Science, Cybersecurity and Information Assurance

Western Governors University

February 2024 - Present

  • Development, cloud, and on-premises SecOps best practices
  • Penetration testing, auditing, and reporting
  • Secure design, implementation, and deployment of software engineering and networking solutions
  • Governance, risk, compliance, and change control management
  • Received WGU Excellence Award in Penetration Testing

Bachelor of Science, Computer Science

Western Governors University

March 2022 - February 2023

  • Mathemetics, logic, applied and theoretical fundamentals of computing
  • Survey of operating systems, architectures, and programming languages
  • Delivered machine learning-based web application as graduation software engineering capstone
  • Received WGU Excellence Award in Information Technology Leadership

Associate of Arts, General Studies

Clark College

September 2017 - June 2019

  • Enrolled junior year of high school, graduated senior year via WA state "Running Start" program
  • General education prerequsites for Bachelor of Arts transfer to four-year university
  • GPA: 3.4

Certifications

Axelos

  • ITIL v4 Foundations GR671425167KM

CompTIA

  • CASP+ T36K653ZPFRE1J3E
  • CySA+ 1TTX0NMRB11E1W3K
  • Linux+ 3QW50ZXZ22Q1Q5S7
  • PenTest+ FVZ8PHCT3F11QTGM
  • Project+ ERC11G9SKFE41V5C

ISC²

  • Certified in Cybersecurity 2038971

Skills

Languages

  • bash
  • C
  • Go
  • Java
  • JavaScript/TypeScript
  • PHP
  • Python
  • Rust

Technologies

  • Containers: Docker, LXC
  • Crypto: gpg, luks, OpenSSL
  • Databases: Berkeley, MySQL, PostgreSQL, SQLite
  • Distributed infra: Ceph, RabbitMQ
  • IAM: AD, LDAP
  • Packaging: deb (incl. repo management), rpm, snap
  • Poking, prodding: Burp Suite, GDB, ZAP
  • Tools of the trade: git, Jira, Salesforce
  • Web servers: apache2, lighttpd, nginx

Practices

  • Application debugging
  • BCDR planning, response
  • Digital forensics, analysis
  • Distributed systems troubleshooting
  • Linux administration
  • Network, system hardening
  • Project management
  • Technical writing
  • Threat intel, hunting, management